Terms and conditions
In these Terms and Conditions “ D R Events LTD T/A Dukes roasters ” and the Client” means the person or company booking the event.
Quotations
Written quotations are valid for 3 months from the date of quotation and may be subject to change following a site visit or further information gathering. All prices are subject to VAT at the prevailing rate. All quotations contain fixed costs which will not be reduced if the final number of guests is less than originally quoted for.
Confirmation
Verbal/email confirmation of any event will be taken as acceptance of D R events Ltd T/A Dukes roasters catering’s Terms and Conditions.
Menu Prices and Numbers
Menu prices quoted by D R Events LTD T/A Dukes Roasters are prepared on the basis of specific numbers of guests; and are subject to a minimum of 50 guests. All prices are based on costs prevailing at the time of the quotation and are conditional upon market availability. Prices are subject to variation in the event of changes to numbers of guests.
Confirmation of final numbers must be given not later than 5 working days prior to the event, after which time any decrease in numbers cannot be accepted and the full charge will be made. D R Events Ltd T/A Dukes Roasters will notify the Client promptly of any price changes or variations to the quotation.
Final Numbers
Invoices are based on the final numbers confirmed not later than 5 working days before the function, or on the numbers actually catered for, should this be higher. Should the numbers decrease within 5 working days the higher, original figure will be charged for. Should the numbers rise during this time, we reserve the right to charge a re- booking charge. This fee will be calculated on a 15% charge on all costs relating to the increase, i.e. staff, food, drinks and equipment. This is to take into account additional ordering and kitchen time and any penalties levied by our subcontractors.
Deposit
To confirm your booking we must be in receipt of your non refundable deposit of £150.00 no later than 30 days before the date of the event, or as soon as the booking is made, whichever is closest to the event date (this deposit will be deducted from the total cost of the quoted price. Payment may be made by sterling cheque or direct transfer to D R Events Ltd T/A Dukes Roasters’s bank account.
Cancellation
Cancellation charges are payable, for cancellation of any event or part event which has been confirmed by the client and or where food, material and labour cost have already been incurred.
The following charges will apply:
Within 14 days of event 25% of the quoted price
Within 7 days of event 50% of the quoted price
Within 2 working days of event 100% of the quoted price
Any liability to sub contractors or other direct costs or expenses incurred on behalf of the Client will also be charged to the Client.
Cancellation by us
If we have to cancel your booking we will notify you in writing or by email, all monies paid will be refunded.
Final Invoice
The final invoice will be sent after the event, and is payable within 7 days before the event will take place, unless agreed otherwise by D R Events LTD T/A Dukes Roasters. Payment may be made by sterling cheque or direct bank, account transfer to D R Events Ltd T/A Dukes Roasters bank account. D R Events Ltd T/A Dukes Roasters reserves the right to charge interest at 8% above base rate per month on all outstanding balances.
Loss or Damage
Except in the case of the negligent or wilful conduct of D R Events LTD T/A Dukes Roasters, its employees or agents, D R Events LTD T/A Dukes Roasters accepts no liability for any loss caused by failure to perform its obligations. The Client is responsible for any loss or damage to hired equipment, from the time of delivery until collection by D R Events LTD T/A Dukes Roasters, or its sub contractor, or returned by the Client. Any losses or breakages will be charged to the Client at full replacement cost. The Client should, in his own interest, ensure that all such equipment is insured..
Complaints
Any complaint shall be made promptly and in any event must be received at D R Events LTD T/A Dukes Roasters.address in writing not more than 7 days from the date of the event concerned.
Delivery/Collection
Any time or date stated by the Company for the delivery or removal of goods required in the provision of services is an estimate only and shall not be an essential term of the contract. Delivery and collection will be attempted to all reasonable areas at the venue or facility. However should the access be restricted or additional time, personnel or facilities required, any additional costs will be passed on to the client.
We ensure the safety of all our staff and for any staff asked to work after 11pm there will be a charge for taxi’s to take them home. The taxi fares will be included in the final invoice.
Force Majeure
No liability is accepted by D R Events LTD T/A Dukes Roasters for failure of performance due to strike, lockout, hostilities or any other circumstances outside the control of D R Events LTD T/A Dukes Roasters.